A Costco Return Story is Sort of Like “The Fish That Got Away” – Hard to Believe

I have never returned anything to Costco. There have actually been a couple of times when I should have but was just lazy. Anyway, I keep hearing about their amazing return policy, and here’s another example: these people had a Costco-bought plasma TV crap out on them over 2 years ago & then look what happened…

  • We take it to a t.v. repair shop and are told the part to fix it costs $1400 + labor (far more than the t.v. is now worth).
  • We say, “NO THANKS”, pick the t.v. up and it sits in our garage for 3 more months. We can’t part with it. It represents our attempt to keep up with the Jones’s and reminds us of our failure to succeed with that.
  • We pull out the trusty 17 year old t.v. and set magnifying glasses around our living room so that we can see it.
  • I commiserate one day when a neighbor says, “Hey, didn’t you guys use to have a big flat screen t.v. in here?”
  • Intelligent neighbor then says, “You should try taking it back to Costco – they are awesome with returns.”
  • I say, “No! Are you serious? It’s been over two years now!”
  • I ask Korry, “Do we still have the receipt from Costco.” Miracle happens, he says, “YES! I put it in with all of our appliance warranties when we were remodeling.”
  • We go to Costco today, cross our fingers and walk out 20 minutes later with a BRAND-SPANKIN-NEW 42″ flat screen t.v. NO HASSLE. NO QUESTIONS ASKED.
  • It gets better. When they went to do the transaction, our Costco cards had expired….a year ago! They let us renew the card and then gave us a $1700 television. What the?!!!!

I LOVE COSTCO. It represents the American Dream, you know, the dream that someone always bails you out when something crappy happens. I mean, my jaw dropped when they said, “No problem, go pick out which T.V. you want.”

I’m not sure if Costco has always had a no-questions-asked return policy, but I bet one day soon that policy is going to change, once too many people start abusing it.

BTW, Happy Halloweenies!


One response to “A Costco Return Story is Sort of Like “The Fish That Got Away” – Hard to Believe

  1. Pingback: Costco Return Policy Not As Generous on Electronics « Costco Blog

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